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Norton Internet Security

  • Usability and Accessibility issues: 
    • No color or font settings found
    • Lack of keyboard functions documentation
    • No ASCII file format
    • No training for people with disabilities
    • Communication via graphs and icons only
    • Recovering from user decisions not easy
    • Company-made controls

Speaker notes:

As for security software Norton Internet Security, the main accessibility and usability issues includes the lack of ability to change the color or font settings of the software. Norton has keyboard functions but they lack documentation. Reports cannot be exported to ASCII file format. Norton doesn’t offer training for people with disabilities and sometimes they communicate only via graphs and icons. Lastly, recovering from user decisions is not easy and the software uses company-made controls instead of standardized  ones.

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