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Why Service Science?

  • Services are becoming more important than any other sector of the economy
  • Economies of the world shifting from agriculture and manufacturing to services: The Rise of the Service Economy
  • A new discipline dedicated to the study, design, and implementation of service systems is needed - Service Science
  • Driven by a business environment that includes advanced telecommunications, accelerated business globalization, and rapid technology innovations, emphasis in service has evolved from a traditional labor-based business to sources of innovation, collaboration, and value co-creation.
  • However, the focus shift to service has created a research and education gap due to the complexity of inter-disciplinary issues across service business strategy and modeling, operations research, information technologies, industrial engineering, management science, social and cognitive science, work force management, and legal science, etc.

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