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Why Service Science?
- Services are becoming more important than any other sector of the economy
- Economies of the world shifting from agriculture and manufacturing to services: The Rise of the Service Economy
- A new discipline dedicated to the study, design, and implementation of service systems is needed - Service Science
- Driven by a business environment that includes advanced telecommunications, accelerated business globalization, and rapid technology innovations, emphasis in service has evolved from a traditional labor-based business to sources of innovation, collaboration, and value co-creation.
- However, the focus shift to service has created a research and education gap due to the complexity of inter-disciplinary issues across service business strategy and modeling, operations research, information technologies, industrial engineering, management science, social and cognitive science, work force management, and legal science, etc.
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