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Why Service Science?
Services are becoming more important than any other sector of the economy
Economies of the world shifting from agriculture and manufacturing to services: The Rise of the Service Economy
A new discipline dedicated to the study, design, and implementation of service systems is needed - Service Science
Driven by a business environment that includes
advanced telecommunications, accelerated business globalization, and
rapid technology innovations, emphasis in service has evolved from a
traditional labor-based business to sources of innovation,
collaboration, and value co-creation.
However, the focus shift
to service has created a research and education gap due to the
complexity of inter-disciplinary issues across service business strategy
and modeling, operations research, information technologies, industrial
engineering, management science, social and cognitive science, work
force management, and legal science, etc.