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Knowledge model

  • Reading the two-weekly magazine in detail
    • organizational goal of transparent procedure makes life easy
  • Reading the original report of the local government for setting up the house assignment procedure
    • identification of detailed information about handling urgent cases
  • Short interviews/conversations
    • staff member of organization
    • two applicants (the “customers”)
  • Now we look into
    • Domain model
    • Inference structure
    • Task layer

Speaker notes:

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