Organization models



Organization model 1

 
Organization Model
Problems and Opportunities Worksheet Organization model 1
 
Problems and opportunities
assessment takes too much time not sufficient time for urgent cases
 
Organizational context

Mission: transparency of procedure, clear applicant responsibility

External actors: local council, public opinion, national regulations, …

Strategy: broaden scope of market

 
Solutions
  1. Automated assessment system &
  2. Training program for assessors to be come urgency handlers


Organization model 2

 
Organization model
Variant aspects: Worksheet Organization model 2
 
Resources

Existing database
of applicants and residences

Priority calculator
for computing a priority list of applicants for a residence.

 
Knowledge

Assessment criteria:
knowledge for judging correctness of individual applications

Assignment rules:
knowledge used for selecting an applicant for a particular house.

Urgency rules:
special rules and regulations for urgent cases (e.g., handicapped people).

 
Culture & power
Hierarchical organization
Employees view the future with some trepidation
Management style: history as civil servant


Organization model 3

 
Task
Performed by
Where
Knowledge asset(s)
KI?
Signifi- cance
 
1. Magazine production
Magazine editor
Public service
-
No
3
 
2. Data entry applications
Data typist / automated telephone
Residence assignment
-
No
2
 
3. Application assessment
Assigner
Residence assignment
Assessment criteria
Yes
5
 
4. Residence assignment
Assigner
Residence Assignment
Assignment & urgency rules
Yes
5


Organization model 4

  • Knowledge asset:
    • “general residence-application norms”
  • right form?
    • no, should be also in electronic form
  • right place, time, quality?
    • yes




Creator: OlliG

Contributors:
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Licensed under the Creative Commons
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